Responsible Gaming
Gaming Should Be Entertainment
At vquence.com.au, we believe that online pokies and casino gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. Gambling involves risk, and the house always has a mathematical advantage. Play only with money you can afford to lose, and never gamble with funds needed for essentials like rent, food, or bills.
Age Verification
Online gambling in Australia is strictly for persons aged 18 years and over. If you are under 18, you are not permitted to use our services. We take age verification seriously and reserve the right to request proof of identity. It is illegal for minors to gamble.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone you know, it may indicate problem gambling:
- Chasing losses by gambling more to recover money lost
- Spending more time and money on gambling than intended
- Gambling to escape stress, anxiety, or negative emotions
- Hiding gambling activity or lying about the amount wagered
- Difficulty controlling or stopping gambling
- Neglecting work, family, or social responsibilities due to gambling
- Borrowing money to fund gambling
- Feeling anxious or irritable when unable to gamble
- Family or friends expressing concern about your gambling
- Experiencing financial difficulties because of gambling
Self-Help Tools & Responsible Gaming Features
We encourage all players to use the following tools to maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a gaming session
- Reality Checks: Enable reminders during play to check how long and how much you've been gambling
- Session Timeouts: Automatically log out after a set period of inactivity
- Self-Exclusion: Temporarily or permanently exclude yourself from your account
- Account Cooling Off: Take a break from gambling for a specified period
Support Organizations in Australia
If you or someone you know is struggling with gambling, help is available:
Australia
- Gambling Help Online – Free, confidential counselling and support
Website: www.gamblinghelponline.org.au - Gamblers Anonymous Australia – Support groups across Australia
Website: www.gamblersanonymous.org.au - Lifeline Australia – Crisis support (24/7)
Phone: 13 11 14 or www.lifeline.org.au
International Support Services
- GamCare (United Kingdom)
Website: www.gamcare.org.uk - GamStop (United Kingdom) – National self-exclusion scheme
Website: www.gamstop.co.uk - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
Take Action Today
If you or someone you care about is experiencing problem gambling, seek help immediately. There is no shame in reaching out. Professional counsellors and support services are available to assist you in regaining control and moving toward recovery. Contact Gambling Help Online on 1800 858 858 or visit their website for confidential support.
Remember: Gambling should be fun and entertainment. If it's causing you distress or financial hardship, it's time to seek help. You are not alone.